For many years the Hall had been cleaned mostly by an in-house team. Over the years levels of productivity dropped as did the customer experience, the Hall realised that cleaning was not their core business. Neller Davies initially worked with the Hall to develop a strategic case for change to an outsourced model. Working with the CEO, Director of Operations and the trustees the case was accepted and a procurement programme was run which included specification development, evaluation, presentation, legal review and support with implementation. Neller Davies was invited to repeat the procurement after five years whereupon a replacement provider was appointed.
Royal Albert Hall
“Neller Davies went above and beyond what I would expect from a consultancy team.
They worked as real partners, gaining a deep understanding of the organisation and our ethos to ensure our highly bespoke requirements were fully met.
They were a pleasure to work with too.”
Amanda Squires, Director of Building and Operations
The Scope
World famous arts and entertainment venue in London
300,000 ft
Over 380 events per year in the auditorium and hundreds more in other rooms
Multiple performances in one day
The Brief
Cleaning services procurement
Benchmarking & affordability testing
Transformation from in-house to outsourced model
The Outcomes
30% efficiency achieved in first round outsourcing
Through pre-costing helped to convince trustees to change approach
Change from day to night cleaning regime
Improved guest experience
Follow-up re-procurement programme
