FM case study - Canary Wharf - buildings

International Bank

Global FM independent audit and benchmarked review across three continents for a major international bank

The Scope

Total Facilities Management


Multiple data platforms



The Brief

Global facilities management audit

Global and regional level FM benchmarking

Supply chain audit

The Outcomes

Comprehensive benchmark report

By region, country and service

Services were re-tendered

New global supply partner appointed


The bank has a truly global presence and a significant estate with a well established outsourced supply chain.  Neller Davies was approached to undertake an audit of their existing international FM partner against the scope of works that had originally been tendered.  Locations covered included, amongst other countries: Russia, China, India and the UK.  We undertook a gap analysis of tendered versus delivered work, living wage payment, productivity rates and material costs across soft and hard services.  The audit spanned different regulatory boundaries, cultures and currencies.  We reviewed the application of contract variations through the complete supply chain and provided transparency around regional and country level inflationary increases throughout the term of the contract.

The facilities management data gathered was then benchmarked against a range of international FM Operators to inform a Board decision on whether to revisit the market or extend the incumbent providers contractual arrangement.