Neller Davies was specifically engaged to programme manage the procurement of Facilities Management services across the newly expanded Trust which included St Bartholomew’s, the Royal London, Whipp’s Cross, Mile End and Newham University Hospitals. This was a complex transfer from Trust and PFI buildings and a new service provision being phased over 2016/7. We were appointed partly due to our wealth of experience at several other large acute Trusts.
The services included Healthcare, Cleaning, Portering, Patient Dining, Security and Laundry & Linen. Services were provided to more than 2000 patients per day across the Trust’s six sites.
Over an eighteen month period we developed detailed specifications in conjunction with Trust stakeholders. This was a painstaking exercise of workshops, multiple procurement phases and dialogue with shortlisted bidders. The programme also included the development of a detailed commercial model, close liaison with legal teams and regular interface with Trust Boards.
Neller Davies was engaged to initially support the Trust with the development of a vision for the provision of food services across the six sites within the Trust estate. The vision aimed to encourage cross-departmental buy-in and collaboration and to act as a framework for continuous development.
Neller Davies also introduced its ‘Operators Choice’ model to the brief which requires that 25% of food and non-food service provision comes from the community via SMEs, social enterprises and volunteers. The principal operator ensures they are all pre-vetted, prominently located, and enables them to trade 25% of the core opening times.
The consequential result of this project has been the development of a service which will have a positive impact on patient care. Food will be of a better quality delivering nutritional benefits and teams will experience higher productivity through being focused on patient care and wellbeing. Commercially the strategy will deliver enhanced financial returns that can be reinvested in to core clinical services.
The contracts, which cover all facilities soft services, is worth over £600m over a 10-year contract period.